Full formGovernment & Exams
PQGstands forPension Query and Grievance
Full Form of PQG
What is PQG?
Pension Query and Grievance (PQG) is an online portal implemented by Indian banks and government pension disbursing authorities to address pension-related queries and complaints. It allows retired government employees, defense personnel, and their families to submit grievances regarding pension arrears, revisions, family pensions, or discrepancies in monthly disbursals. The portal is primarily used by centralized pension processing centres (CPPCs) of public sector banks such as State Bank of India, Punjab National Bank, and Canara Bank. PQG streamlines the redressal process by assigning a unique ticket number to each complaint, enabling real-time tracking and systematic escalation if unresolved. The system is accessible through bank websites and operates under the guidance of the Department of Pension and Pensioners’ Welfare (DoPPW). It is widely used across India, particularly for old-age pensioners who lack digital literacy, as banks also offer assistance counters. In competitive exams for banking and government jobs, questions on grievance mechanisms like PQG appear under the topics of e-governance and pension administration. Understanding PQG is essential for aspirants targeting roles in public sector banks or pension departments.
PQG का फुल फॉर्म
पेंशन क्वेरी और शिकायत
Example
After noticing a delay in his monthly pension, retired railway officer Sharma submitted a complaint via the SBI PQG portal and received a resolution within two weeks.
PQG — frequently asked questions
What is the full form of PQG?
The full form of PQG is Pension Query and Grievance, an online system used by Indian banks to handle pension-related complaints and inquiries.
How can I file a grievance on the PQG portal?
You can file a grievance by visiting your bank's official website, navigating to the PQG section under pension services, and submitting your complaint along with relevant documents. You will receive a ticket number for tracking.
What is the difference between PQG and OMAS?
PQG (Pension Query and Grievance) is a bank-level portal for individual pension complaints, while OMAS (Online Pension Monitoring and Accounting System) is a centralized system used by the government to monitor pension processing and accounting across departments.