Full formTechnology
TTRstands forTime to Resolution
Full Form of TTR
What is TTR?
Time to Resolution, commonly abbreviated as TTR, is a key performance metric used across IT, customer service, and business operations to measure the total duration between a problem or ticket being raised and its final resolution. In India, TTR is widely tracked in the booming IT-BPO sector, software companies, and telecom service providers where millions of support tickets are handled daily. It helps managers assess team efficiency, identify bottlenecks in workflows, and improve customer satisfaction levels. Lower TTR values indicate better service quality, and organisations often set internal benchmarks or contractual Service Level Agreements based on this metric. Indian IT giants like TCS, Infosys, Wipro, and HCL regularly monitor TTR as part of their IT Service Management frameworks. It is also relevant in banking, e-commerce, and government digital services like UMANG and DigiLocker where grievance redressal timelines matter. For students preparing for competitive exams, understanding operational metrics like TTR is helpful for MBA entrance tests, UGC NET in management, and company placement interviews.
TTR का फुल फॉर्म
समस्या समाधान का समय
Example
The customer support team reduced its average TTR from 48 hours to under 12 hours after implementing the new automated ticketing system.
TTR — frequently asked questions
What is the full form of TTR?
TTR stands for Time to Resolution, a metric that measures how long it takes to fully resolve a customer issue or support ticket from the moment it is reported.
Why is TTR important in Indian IT companies?
Indian IT and BPO companies track TTR to evaluate support team performance, meet client SLAs, and improve customer satisfaction in their global service delivery operations.
How is TTR different from TAT?
While TAT (Turnaround Time) measures the total time taken to respond or complete a process, TTR specifically tracks the duration from issue reporting to final resolution.