Full formGovernment & Exams
JNOstands forJunior Nodal Officer
Full Form of JNO
What is JNO?
Junior Nodal Officer (JNO) is a designated role in Indian government departments, public sector banks, and regulatory bodies responsible for handling grievances, complaints, and queries at the regional or branch level. Operating under the supervision of a Senior Nodal Officer, the JNO acts as the first point of contact for citizens and customers seeking redressal under schemes such as the Banking Ombudsman framework, RTI Act, or consumer grievance portals. In banking, JNOs are typically officers at branch or zonal offices who coordinate complaint resolution, ensure compliance with RBI guidelines, and escalate unresolved issues. The position is commonly found in institutions like the State Bank of India, Reserve Bank of India, and various state government departments. JNOs are expected to maintain records, respond within stipulated timelines, and facilitate transparent communication between the public and the organization. For students preparing for banking exams or UPSC, understanding the grievance redressal hierarchy, including the role of JNO, is important for questions on governance and customer protection. The term is used in official circulars, job postings, and training manuals across India.
JNO का फुल फॉर्म
कनिष्ठ नोडल अधिकारी
Example
After submitting his complaint at the branch, the customer was assigned a JNO who responded within the mandated 30-day period.
JNO — frequently asked questions
What is the full form of JNO?
The full form of JNO is Junior Nodal Officer. It is a designated officer in Indian banks and government departments who handles complaints and queries.
What are the duties of a JNO in a bank?
A JNO in a bank receives customer complaints, coordinates with relevant departments, ensures timely resolution as per RBI guidelines, and maintains complaint records for audit and escalation.
How can one become a Junior Nodal Officer in India?
JNO positions are typically filled by existing bank officers or government employees through internal postings or promotions after clearing relevant departmental exams and training on grievance handling procedures.